Refund policy

Last Updated:07/10/2026

Our 30-Day Guarantee
We want you and your cat to love your Harmony Paw purchase. If you're not completely satisfied, you have 30 days from the delivery date to request a return.

Return Conditions
To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it. Any product tags must still be attached.

Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned if opened, used, or washed:

· Opened cat food, treats, or supplements
· Opened bedding or litter
· Grooming products with broken seals
· Used toys, beds, or collars

How to Start a Return
To initiate a return, please contact us at with your order support@harmonypaw.com. We will guide you through the next steps.

Return Shipping

· For defective or incorrect items: We will provide a free return shipping label.
· For all other returns: The cost of return shipping will be the responsibility of the customer.

Refunds
Once we receive and inspect your return, we will notify you. If approved, your refund will be processed to your original payment method within 5 business days. It may take additional time for your bank or credit card company to post the refund.

Damages and Issues
Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at [Your Support Email] so we can evaluate the issue and make it right.

Contact Us
If you have any questions about our return policy, please contact us at support@harmonypaw.com.